Using the video case study explain on which extent the organisation :: Business and Management Studies

Using the video case study explain on which extent the organisation keeps their side of the empowerment bargain? Coursework: Using the video case study explain on which extent the organisation keeps their side of the empowerment bargain? Nowadays, a new business process emerges, the empowerment. The context is that managers are working in pair with employees. Managers give opportunity to the staff to give their ideas, and being more involved in the firm as a whole. Its mean more confidence and trust in each other. Does the empowerment way is a threat against the organisation? The aim is to discuss the extent to which the organisation is able to keep their side of the empowerment â€Å"bargain†. Therefore, the following study is supported by the â€Å"Alliance and Leicester Building society†. It occurs in the banking sectors and this firm is a call centre on which the empowerment is present. The two mains actors are the managers on the first hand, and the Customers Service Agents (CSA) on the other hand. The customer service aim is to deliver a rapid answer to the client needs. The CSA are operating directly with the clients while managers are trying to improve the service efficiency. By improving efficiency it means implant and developed the empowerment. Different stages are identified in the firm. Firstly, there is the involvement process characterized by participation and managers attention to the CSA ideas. It is followed by the professional relation in the firms, between managers and CSA. The customers’ relation, like the greeting to the clients and how it is managed. There is an important and crucial step, which is the IT (information technology) point, materialized by the monitoring system. It is named as an â€Å"empowerment tool†. Moreover, there is a surveillance point, with tape record and office structure. Then the work atmosphere and CSA job feeling and future career. Beginning with a brief explanation of the empowerment origin, the following study (of the Alliance and Leiceister empowerment process) aims to focus on the previous empowerment stages to explain if the Control leads the organisation to keep the power of the empowerment â€Å"Bargain†. The call centres can be classified as the perfect example of the globalisation consequence. The globalisation was huge on the past 20 years. Companies grow and expand abroad. The market was not local anymore but international. As much as the firm grow, the competition increased in the same time. The firm were obliged to open their capital to rich investors and the market is now driven by the productivity and efficiency. As it was proposed, shareholders are now driving the firm goals and controlling the managers (Fama and Using the video case study explain on which extent the organisation :: Business and Management Studies Using the video case study explain on which extent the organisation keeps their side of the empowerment bargain? Coursework: Using the video case study explain on which extent the organisation keeps their side of the empowerment bargain? Nowadays, a new business process emerges, the empowerment. The context is that managers are working in pair with employees. Managers give opportunity to the staff to give their ideas, and being more involved in the firm as a whole. Its mean more confidence and trust in each other. Does the empowerment way is a threat against the organisation? The aim is to discuss the extent to which the organisation is able to keep their side of the empowerment â€Å"bargain†. Therefore, the following study is supported by the â€Å"Alliance and Leicester Building society†. It occurs in the banking sectors and this firm is a call centre on which the empowerment is present. The two mains actors are the managers on the first hand, and the Customers Service Agents (CSA) on the other hand. The customer service aim is to deliver a rapid answer to the client needs. The CSA are operating directly with the clients while managers are trying to improve the service efficiency. By improving efficiency it means implant and developed the empowerment. Different stages are identified in the firm. Firstly, there is the involvement process characterized by participation and managers attention to the CSA ideas. It is followed by the professional relation in the firms, between managers and CSA. The customers’ relation, like the greeting to the clients and how it is managed. There is an important and crucial step, which is the IT (information technology) point, materialized by the monitoring system. It is named as an â€Å"empowerment tool†. Moreover, there is a surveillance point, with tape record and office structure. Then the work atmosphere and CSA job feeling and future career. Beginning with a brief explanation of the empowerment origin, the following study (of the Alliance and Leiceister empowerment process) aims to focus on the previous empowerment stages to explain if the Control leads the organisation to keep the power of the empowerment â€Å"Bargain†. The call centres can be classified as the perfect example of the globalisation consequence. The globalisation was huge on the past 20 years. Companies grow and expand abroad. The market was not local anymore but international. As much as the firm grow, the competition increased in the same time. The firm were obliged to open their capital to rich investors and the market is now driven by the productivity and efficiency. As it was proposed, shareholders are now driving the firm goals and controlling the managers (Fama and

Compare and contrast the Characters of Professor Moriaty Essay

This essay is to show the contrast between two of the villains out of the Sherlock Holmes short stories, Professor Moriarty and Dr Roylott. I will talk about the differences and the similarities between the two villains and how the behave toward Holmes. Dr Roylott is a character from â€Å"The Speckled Band† where he killed his daughter by use of a poisonous snake. Professor Moriarty is a character from â€Å"The Final Problem†. By using the text of these books I am also able to identify and show Conan Doyle’s methods of characterisation. The appearance is one of the primary aspects of a character because without imagery you cannot print a picture of the character in your head of what the character would look like. The appearances of the two villains are very different in build and facial and body features. Dr Roylott is a very large person, as it states in The speckled band, where Roylott meets Sherlock at Baker Street. â€Å"So tall was he that his hat actually brushed the cross-bar.† This shows that Dr Roylott was a man of great height. It also states after that quote â€Å"and his breadth seamed to span across it† This other quote about his build explains that not only was he tall but had a very large chest, and was very bold in his stature. This advantage of size was used to intimidate Sherlock by confronting him. The sheer size difference was used to Roylotts full advantage. Roylotts face is described as being wrinkled and weathered, â€Å"A large face, seared with a thousand wrinkles.† This describes Roylott being quite old or as a man who has been quick to temper and he suffers with a vast amount of stress. It also shows that Dr Roylott is a man who doesn’t act like most people in his class status and is slightly adventurous and hard working. Conan Doyle use of â€Å"a thousand wrinkled† in an exaggerated from and gives more meaning to in that he seamed to have that numerous wrinkles which is able to paint a more accurate image of Roylott in the audiences head. Roylott is also described as a man of agriculture even though he is a man of anger and impulsive rage. â€Å"a peculiar mixture of the professional and of the agricultural.† This explains his professional abilities have bought him wealth and agriculture because of his intelligence. Being wealthy he dresses like a man of his status, in stereotypical dress-code and is s aid as wearing â€Å"a black top-hat, a long frockcoat, and a pair of high gaiters.† Professor Moriarty is quite the contrary where he is nowhere near as large or bold as Dr Roylott. Moriarty is said to be more of a lean build â€Å"He is extremely tall and thin.† Moriarty is quite a tedious man in comparison of the body structure of the two villains but it doesn’t make any difference in Professor Moriarty’s intellectual abilities, and Moriarty does not need a physical advantage. Moriarty is also described as having a large forehead that curves out. This is in relation to his vast superior intelligence to most people, and Doyle used that imagery to try and make the audience see Moriarty as having a large brain that his head has to curve to allow space for it. Moriarty is also described in The final problem as â€Å"He is clean-shaven, pale, and ascetic looking.† For Conan Doyle to say that Moriarty is â€Å"ascetic† he is able to instantly make the audience think that he is a cruel man, but not adventurous. With Moriarty’s intellectual capabilities Doyle is able to make the audience think that he is not committing crimes, but organising them. It also says that Moriarty has a lot of self-discipline for himself. The manner of the two characters is very different. Dr Roylott is a more aggressive man, whereas Professor Moriarty is a more rational man, and talks about something rather that acts like a violent boisterous person. Dr Roylott shows his extreme impatience and violent tendencies when he met Sherlock and Dr Watson, in Sherlock’s home. Roylott storms into where Sherlock is and began to shout at Sherlock about his daughter had been there earlier. Instead of sitting down like Moriarty he confronts Holmes in an aggressive manner and uses intimidation to try and get Holmes to tell him what he wants. Sherlock is not threatened by the show of anger and retains his rationality. In this Roylott realises that he is not going to intimidate Holmes and demonstrates his strength by bending a fire poker to show his power, and leaves with a threat, still trying to intimidate Holmes but also proving a point, he means business. Unaffected by this Holmes carries on with the investigation. Moriarty is the complete opposite in physical aggression, for he isn’t as bulky as Roylott, but in the same way Moriarty attempts to intimidate Holmes, not by a physical show of strength but by a complex and articulate array of words. When Moriarty visits Holmes he insults Sherlock not long after he arrives, â€Å"you have less frontal development than I expected.† This is an insult where Moriarty is trying to say that Holmes is not intelligent enough to out perform Moriarty, in the sense that he will not be able to accuse him without evidence that Holmes will not acquire. This is an entirely alternate method in contrast to Roylott. Moriarty is calm, collective and does not proceed to violence and speaks in a relaxed manor that everything is satisfactory. Moriarty does not need to try and intimidate Sherlock because everything he says carries a lot of weight and he knows that Holmes has met an equally matched adversary, himself.

Character Analysis of Ophelia and Gertude in Shakespeare´s...

William Shakespeare also known as the English nationalist poet is widely considered the greatest dramatist of all time. Shakespeare spent the majority of his life writing poems that captured the â€Å"complete range of human emotion and conflict† (â€Å"Biography of William Shakespeare†). Throughout the world, people have performed William Shakespeare’s plays, poems, and sonnets for over four hundred years. Still to this day, Shakespeare’s plays have become very well known. One of William Shakespeares most famous plays is, Hamlet. In Hamlet, the women, Ophelia and Gertrude were portrayed as property, non- controlling, inferior, and solely dependent on men throughout the play. Ophelia is an obedient daughter who is dependent on her father, Polonius†¦show more content†¦Ophelia is taught not to depend on her own decisions because she does not know any other way without Polonius’s guidance. Without even realizing it Ophelia, is powerless and h as no control over her life. She is solely dependent on her father. Ophelia is also inferior and powerless when it comes to her brother, Laertes. Just like her father, Laertes has all the control over Ophelia. When Ophelia recognizes an unusual difference in Hamlet, she turns toward her brother, to ask for his outlook on Hamlets love. He responds by saying, For Hamlet and the trifling of his favour,/ Hold it a fashion and a toy in blood,/ [...] The perfume and suppliance of a minute; No more, (1.3.6-10). His reply was more of a forceful command, rather than suggesting a response of her choice. Simone de Beauvoir writes of agony for adolescent girls who must choose between self and â€Å"other†---between considering themselves primary or perceiving themselves as â€Å"other† in a patriarchal world where men and men’s values dominate† (Dash 128). Ophelia never had a mother figure to look up to, so she spends most of her time obeying the authoritative brothe r in her life. Shakespeare exaggerates this as Ophelia struggles to find herself while her brother destroys her privileges. She is a woman that is being forced to live in word that is dominated by men. Ophelia looks for love and